Effective: June 7 , 2018
What is personal information and how do we use or disclose it?
Personal information is information about an identifiable individual and includes your name, contact information, travel itinerary and other information described below.
Apollon Tours may collect, use or disclose your personal information, either directly or through our agency and booking partners, for the purposes of offering or booking travel services on your behalf, such as your name, age, address, phone number, e-mail address, emergency contact information, passport information, travel medical information (where required), insurance details, nationality, residency, nutrition preferences, trip evaluations, travel and accommodation preferences, comments you provide us, trip destination information, and payment-related information, etc. This personal information enables us to provide you with trip information, book flights, accommodations, process payments, and provide similar travel services.
If you book an Apollon Tours trip, Apollon Tours may rely on local service providers. Please be aware that Apollon Tours may be required to provide certain personal information to our service providers for the purposes of delivering your experience. For example, if you book flights through Apollon Tours, we will be required to provide certain personal information to the airline for the purposes of securing your ticket. When you book travel services with us, you consent to the collection, use and disclosure of your personal information by Apollon Tours—and the corresponding collection and use by the relevant travel partners or suppliers—for the purposes of administering and delivering the travel services you requested.
Your personal information may also be used for the purposes of:
• Enabling us to better understand your needs as a customer and determine eligibility for our products and services;
• Informing you about our products and services, or those of our partners that we believe may be of interest to you (provided that we have received valid consent from you if such consent is required);
• Providing ongoing service and support, including resolution of any issues with the services or products you request from Apollon Tours;
• Ensuring the safety and security of our passengers and products;
• Carrying out internal accounting and administration of our business;
• Complying with laws, regulations, and immigration requirements.
Travel Agents and Agencies
Apollon Tours collects personal information (as described above) from agents and agencies as required to book Apollon Tours’ trips and be properly credited for such booking. If you are an agent traveling with Apollon Tours, Apollon Tours may also collect employment-related information to confirm your eligibility for travel-industry promotions.
Contests and Newsletters
We may also collect personal information, including contact information such as name, address, and phone number or email address if you elect to enter a contest or sweepstakes with us, subscribe to our newsletter, or request a brochure. We use this personal information for the purposes of administering the contests/sweepstakes or delivering the information you request.
Apollon Tours collects personal information from those individuals applying for employment or similar positions at Apollon Tours to the extent necessary to (i) identify the individual and (ii) evaluate their suitability for the applied-for position. This information may include name, contact information, educational and employment background, criminal record verification, residency and/or citizenship information, and other information necessary for us to screen potential employees and staff.
Service Provider Arrangements
In addition to the third party travel suppliers outlined above, Apollon Tours may transfer your personal information to third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, host our customer service operations, serve advertisements on our website, send an email or other communications, or run our contests and promotions. Your personal information may be maintained and processed by our service providers in the US, Albania or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose your personal information for their own purposes.
European Residents: Transfers of Data Outside Europe
Please note that if you are resident in the UK, European Union or European Economic Area (“EEA”) we may hold your personal information outside of the EEA. For instance, your personal information may be held by us in Albania (which has been recognized by the European Commission as having an adequate level of privacy protection).
Sale of Business
We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Apollon Tours or as part of a corporate reorganization or other change in corporate control.
Legal and Compliance
Apollon Tours and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
How is your personal information protected?
We have implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Although we use HyperText Transfer Protocol Secure (HTTPS) which uses an encrypted protocol of communication, unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
Can I access my information and whom do I contact for more information?
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may access, update, and/or correct much of your personal information through your account on the Apollon Tours website, or you may request access, updates and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Attn: Privacy Officer
As well as a right to access, update and correct information we hold about you, if you are resident in the UK, European Union or European Economic Area then you have the following additional rights:
To be told how long your personal information will be retained by us or the basis on which we make decisions about how long we retain your personal information;
To require that your personal information is deleted by us, subject to any necessary legal requirements we may have to retain the information;
To object to our processing of your personal information or to restrict processing of your personal information (but we may be unable to provide certain services to you without processing this information);
To receive a copy of any personal information we hold about you in a portable format;
To lodge a complaint with relevant supervising authority (for example the Information Commissioner’s Office in the UK).